Missed bin collections
Missed bin collection delay
We are doing all we can to return to missed bin collections within 5 working days but we cannot guarantee this will be the case.
In some circumstances, we may not be able to return to your property before your next scheduled collection day.
In this case, additional waste placed next to your black household waste bin or silver recycling bin will be collected by our crews.
Covid-19:
Our crews have been joined by other employees who may not know the routes as well - please be understanding if we miss your bin.
You can report a missed bin up to two weeks after the day it should have been collected.
If our bin collection crews tried to empty your bin but couldn’t, we will give the reason why.
You will be able to submit your report if the crew have genuinely missed your bin collection.
Report a missed bin collection
We cannot empty your bin if:
- your bin isn’t on the kerbside collection point by 6:30am on the day of collection
- the bin lid cannot close
It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying - the wrong bin was put out
You can check which bins will be emptied on which days on our bin collection calendar - the bin was put out on the wrong day
You can check which day your bins will be emptied on our bin collection calendar. This may have changed on the 4 November 2019. - the bin is too heavy
The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre - there is non-recyclable waste in the recycling bin
See our page on what waste goes where - we cannot access your property
for example, due to road works – for this reason we will try again within five days
If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.
If you bin was not emptied for another reason you can report a missed bin collection.